Support

• Write to support@aiacademy101.com. It reaches the team that builds and runs the academy.
• Include the email address you used at purchase. Your order and your access both live against that address.
• If you are writing about a lesson, name the module and lesson so we can find it.
• We read every message. We are a small team, so a reply can take a day or two when a launch is busy.

• Access is by invitation only. When your purchase is confirmed, an invitation goes to the address you paid with.
• Open the invitation, set a password, and you are in. Sign in from then on with that address and password.
• Use the same address you paid with. Your membership is attached to it, so a new address will not have access.
• No invitation after a few minutes? Check spam and promotions first, then write to us and we will send another.
• Paid with an address you cannot use, or mistyped it? Write to us. A person fixes it by hand.

We deliberately do not offer an order search, an email lookup form, or a second signup route. Either would let one person into another person's paid access, or create an account that is not attached to a purchase. Everything that touches your order goes through a human at the address above.

• Purchases are made through Pipeline Pilot, our sales partner. They are the seller of record, and your receipt comes from them.
• Refund requests go to Pipeline Pilot, in the same place you bought, within their 30-day window. We cannot take or refund a payment here.
• When a refund is issued, access to the academy closes immediately. See the Refund Policy for the full terms.
• Cancel a subscription through Pipeline Pilot to stop future charges.

• Every lesson carries a feedback control. Use it for a typo, an out-of-date tool name, an unclear section or a suggestion; it goes straight to the people editing the curriculum.
• A broken link, a lesson that will not load, or a page that misbehaves on your phone: write to us with the lesson and what you saw.
• Disagree with a graded capstone? Write to us and an administrator will review the submission again.

• You can ask for your account and its data to be deleted at any time, from your account settings or by writing to support@aiacademy101.com. The Privacy Policy explains what is kept and for how long.
• Suspected misuse of your account, or a security concern? Write to us with "security" in the subject line.